During the warranty period, if any problems arise due to normal use according to the user manual, you can contact your agent for repair.
The following situations are not covered by the warranty:
1. Malfunctions or damages caused by misuse, self disassembly, falling, etc. (such as liquid ingress, falling damage);
2. Malfunctions and damages caused by fire, abnormal voltage, or other uncontrollable forces;
3. Exceeding the product warranty period.
Comprehensive B2B OEM & ODM Solutions
1. Software Application Services
Institutional SaaS Centralized Dashboard : Powerful multi-user management dashboards tailored for healthcare institutions, senior care facilities, and corporate wellness clients. Track real-time health data, manage automated anomaly alerts, and export bulk reports effortlessly.
Private Cloud On-Premise Deployment : Flexible server deployment supporting AWS, Microsoft Azure, Alibaba Cloud, or local on-premise servers to meet strict data sovereignty requirements for medical centers, government entities, and enterprises.
Data Privacy Global Regulatory Compliance : Built-in regulatory frameworks ensuring strict compliance with global data protection laws, including GDPR (Europe) and HIPAA (USA) for secure medical and health data isolation.
2. Deep Hardware Packaging Customization
Turnkey Packaging Accessories : End-to-end design and printing services for branded retail packaging, multi-language user manuals, quick-start guides, custom charging cables, and specialized accessories.
Modular Hardware Connectivity : Selectable hardware communication modules tailored to your deployment needs, including Bluetooth, Wi-Fi, LTE-M, or NB-IoT.
Custom Aesthetics Branding : Precision laser-engraved client logos on product housings and custom CMF (Color, Material, Finish) options matched to your brand identity.
3. Advanced Data Algorithm Empowerment
Custom Algorithm Integration : Seamlessly embed your proprietary health assessment or sleep tracking algorithms into our hardware firmware or cloud architecture.
Raw Data Stream Access : Direct access to uncompressed, high-fidelity raw sensor data streams (e.g., raw PPG) designed specifically for universities, clinical research teams, and R D institutions.
Customized Alerting Risk Rules : Tailor health metric trigger rules (such as sustained low SpO2 alerts or pulse rhythm variation warnings) aligned with specific business goals, including insurance risk control or remote elderly care.
4. Flexible Delivery Supply Chain Services
Pilot Run Low MOQ Support : Low Minimum Order Quantity (MOQ) options for initial pilot production runs, allowing you to validate local market demand and perform clinical trials before full-scale manufacturing.
B2B2C Drop-Shipping Services : Direct-to-end-user fulfillment utilizing your custom shipping labels and packaging, eliminating your inventory holding costs and logistics overhead.
CKD SKD Export Solutions : Completely Knocked Down (CKD) or Semi-Knocked Down (SKD) component shipments complete with local assembly technical guidance to help you leverage local manufacturing tax incentives and reduce import tariffs.
5. Operations Marketing Support
Dedicated OTA Firmware Channels : Isolated Over-The-Air (OTA) update channels ensuring proprietary feature updates without the risk of generic firmware overwrites.
White-Label Marketing Kits : Complimentary access to high-resolution 3D renders, promotional videos, and editable design source files (PSD/AI/Figma) to accelerate your go-to-market strategy.
Dedicated Engineering SLA Technical Support : 1-on-1 technical support from senior engineers throughout API/SDK integration.
